Order Fulfillment: At Batch Mead LLC we ship our meads & ciders and merchandise to California (via UPS) and meads & ciders outside of California (40 states via Vinoshipper-UPS).
Orders placed for local delivery (Temecula area) we hand deliver each order.
All orders require someone 21+ to be present to accept the order.
California orders ship within 2-5 business days, out of state orders ship within 5-7 business days unless otherwise noted (pre-sales etc).
California shipping is $10 per order, while out of state shipping is $15 per order. Please note, this is the rate we pass to the customer, but know that it costs Batch Mead $15-$45 to ship any order throughout the US. We do not ship internationally at this time.
Refund & Return Policy: We accept returns and provide refunds on certain merchandise by approval (This includes deliveries that are missing, damaged or returned to Batch Mead).
Conditions that apply:
-
-
We do not accept returns for “change of mind”. Per state law, alcohol returns can only be accepted if the product is spoiled or otherwise unfit for consumption.
-
Damaged or spoiled items do not need to be returned to receive a refund. Images of damaged merchandise need to be provided unless UPS/Fedex has already done so (UPS/Fedex will notify Batch Mead if this is the case)
-
If your order is returned because no one 21+ was able to sign for UPS/Fedex, your order will be refunded minus a $25 shipping fee (even when shipping is “free”, Batch Mead still pays UPS/Fedex for shipping).
-
We only provide payment refunds for the following reasons:
-
Products are damaged in shipping/transit
-
images must be provided from customer of damaged goods unless UPS has already done so
-
-
Products are damaged/spoiled/missing upon delivery
-
images must be provided from customer of damaged goods unless UPS/Fedex has already done so
-
-
UPS/Fedex is unable to deliver (for any reason other than no one aged 21+ available to sign)
-
If your order is returned because no one 21+ was able to sign for UPS/Fedex, your order will be refunded minus a $25 shipping fee (even when shipping is “free”, Batch Mead still pays UPS for shipping).
-
-
-
Customers must contact Batch Mead about order issues (damaged, missing or returned) within 30 days of purchase or no refund will be given.
-
Orders can either be refunded or re-shipped, up to the customer. The customer must decide on refund or reship within 30 days of purchase.
-
For orders that were returned due to no one aged 21+ able to sign, your order will be refunded minus a $25 shipping and return shipping fee. Despite Batch Mead offering "free shipping", Batch Mead still pays $20-$40 EACH WAY for orders to be delivered, if you miss your delivery then you are responsible for $25 fee, Batch Mead still covers the bulk of the missed costs.
-
-
Refunds will be processed within 7-14 days of either UPS/Fedex notification or customer confirmation for refund.
Process to Initiated Returns or Refunds:
TO INITIATE A RETURN PLEASE CONTACT LEIGH@BATCHMEAD.COM.
-